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How We Work

Limitless opportunity for impact.

Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality.

Our operating principles

From the beginning, our co-founders had a clear vision for the type of company they wanted to build. They turned that vision into a set of operating principles that define our culture and guide how we work every day.

01 Test & Learn We don't start by assuming we know the world. We start by saying we are a student. We strive to accelerate learning, iterate rapidly, and maintain curiosity about how the world works. 02 Growth Mindset Recognition and feedback are core to our operating environment. Embrace feedback and being challenged to accelerate your learning and growth. 03 Results Matter It's not about tenure or face time. It's about the results you deliver and the impact you create. 04 Relentless Improvement We're focused on delivering better products, better experiences, and better deals. We constantly improve, often before the market requires it. 05 Fair & Transparent We treat each other and our partners fairly and with respect. We're candid with each other and our partners in all interactions. 06 Moving Fast We work efficiently with high urgency. Meetings are short and decision-focused. We're accountable every day and own our outcomes.
07 Teamwork Nothing of consequence was built by one person. We succeed only when the team succeeds. We put the firm ahead of individual ego. 08 Rigorous We apply rigor and thoroughness to our thinking and activities. This enables us to make better decisions faster while maintaining high standards. 09 Scrappy We're efficient with resources and look for ways to achieve more with less through smart asset allocation and creative problem-solving. 10 Technology First We're a technology company first, retail company second. Technology pervades every process, decision, and business we build. 11 Measure What Matters Like scientists, we understand our world through thoughtful metric design, high-quality data, and responsive action. 12 Bake Your Cake And Eat It Too Our business is built on a paradox: high quality at low prices. We challenge convention by uncovering assumptions and designing creative solutions to mitigate traditional tradeoffs.
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What you can expect

The pace is fast, the scale is significant, and the problems we’re solving are complex. That creates tremendous opportunity for people who want to take ownership, grow quickly, and make a meaningful contribution. We provide the clarity, resources, and autonomy to do your best work.

Learn more about hiring
A global team We go to great lengths to find and hire extraordinary people all around the world. 1,500 EMPLOYEES | 20 COUNTRIES | 10 OFFICES OUR OFFICES Bangalore, Carneys Point, Delhi, Hong Kong, Las Vegas, London, Palo Alto, San Francisco, Shenzhen, Toronto OUR GLOBAL WORKFORCE Bangladesh, Brazil, Cambodia, Canada, China, El Salvador, France, Germany, Hong Kong, India, Indonesia, Luxembourg, Mexico, Netherlands, Pakistan, Peru, Spain, Sri Lanka, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam

Come build with us.

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