Question 1

1. Why are your prices so low?

Accepted Answer

We have reimagined the traditional direct-to-consumer model in order to minimise waste and cost. We source elevated essentials with low design costs, direct from makers and use no middlemen. We also endeavour to minimise packaging and corporate overheads while not compromising on quality or customer experience.

Question 2

2. Are your products authentic?

Accepted Answer

Our products are sourced from makers all around the world and are made from authentic, premium materials like 100% Mongolian cashmere, European linen and mulberry silk.

Question 3

3. Where are your products made?

Accepted Answer

Everything we sell is carefully curated from the best makers around the world. Many of our factories are partners in local corporate social responsibility initiatives.

Question 4

4. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.

Question 5

5. Have you got a shop that I can visit?

Accepted Answer

Our business model was designed to minimise waste and overheads in order to bring you amazing quality products at an accessible price point. Shops are a large and costly endeavour which would ultimately impede that quest so, no. We do have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 6

6. Do you offer free returns, refunds and exchanges?

Accepted Answer

Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 7

7. What if I have more questions?

Accepted Answer

If you have more questions, please Contact Us.

Penelope Tote

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