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Have a question? We're here to help. See responses to our most common questions. If you can't find the answer you're looking for, just let us know!

FAQ | Quince

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Mongolian Cashmere Shrunken Cable Crewneck Sweater $125.00

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FAQ

How can I track my order?

Do you ship everywhere in Canada?

How long does shipping take?

Are your prices in Canadian dollars, and are duties included?

How much does shipping cost?

Where does my order ship from?

How can I edit or cancel my order?

How do I change my shipping address?

I received a notification that my order has been delivered, but I haven't received it!

Do you ship internationally?

What's your return policy?

What's the refund process?

How do I start a return?

How do exchanges work?

How can I use store credit?

How long does it take for my return to process?

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

Are your products covered by a warranty?

How do I participate in Referrals & Rewards?

Where can I find my referral link?

How can I earn points?

How do I check my points balance?

How do I redeem my points?

A friend used my referral link, but the points aren't showing up in my account.

How long do I have to use my points?

I forgot to use a discount code, can it still be applied?

I'm interested in becoming an affiliate for Quince or promoting Quince products on my platform. How do I get in touch?

Do you offer gift returns?

Where can I find help with a gift card?

What happened to Last Brand?

Any other questions?