E-Gift Card
The answer to all your gifting needs. Our virtual gift cards may be redeemed online at quince.com/uk. Cards and credits cannot be redeemed for cash, except where required by law. Contact Quince Care team at care@uk.onequince.com to request replacement of a lost or stolen card or for any questions. Gift cards do not expire and are not eligible for return. Digital cards only. Terms and Conditions apply.
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ALL YOUR QUESTIONS, ANSWERED
1. Why are your prices so low?
1. Why are your prices so low?
We have reimagined the traditional direct-to-consumer model in order to minimise waste and cost. We source elevated essentials with low design costs, direct from makers and use no middlemen. We also endeavour to minimise packaging and corporate overheads while not compromising on quality or customer experience.
2. Are your products authentic?
2. Are your products authentic?
Our products are sourced from makers all around the world and are made from authentic, premium materials like 100% Mongolian cashmere, European linen and mulberry silk.
3. Where are your products made?
3. Where are your products made?
Everything we sell is carefully curated from the best makers around the world. Many of our factories are partners in local corporate social responsibility initiatives.
4. Where is your company located?
4. Where is your company located?
Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.
5. Have you got a shop that I can visit?
5. Have you got a shop that I can visit?
Our business model was designed to minimise waste and overheads in order to bring you amazing quality products at an accessible price point. Shops are a large and costly endeavour which would ultimately impede that quest so, no. We do have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.
6. Do you offer free Returns & refunds & exchanges?
6. Do you offer free Returns & refunds & exchanges?
Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.
7. What if I have more questions?
7. What if I have more questions?
If you have more questions, please Contact Us.