Question 1

1. What is Fresh known for?

Accepted Answer

Fresh is known for its sensorial, nature-inspired skincare that blends high-quality ingredients with modern science. With a focus on effective formulas, indulgent textures, and signature scents, Fresh turns everyday routines into elevated beauty rituals.

Question 2

2. Are Fresh products cruelty-free and free from harmful ingredients?

Accepted Answer

Fresh does not test their products or the ingredients used in products on animals. Fresh formulates products to be free from many potentially harmful chemicals, including parabens, formaldehyde donors, certain phthalates, and BHA.

Question 3

3. What are the Quince beauty standards?

Accepted Answer

At Quince, our beauty standards reflect a commitment to exceptional quality and efficacy. Each product in our Beauty Atelier is meticulously selected for its science-backed, cutting-edge formulas that deliver visible results. We partner with brands that are free from harmful ingredients and match our commitment to safety and transparency. The result? A curated edit of high-performance skincare that is as luxurious as it is conscientious.

Question 4

4. What is Quince's store credit program?

Accepted Answer

We are committed to delivering the best in beauty at unmatched value. That's why you'll earn store credit every time you shop branded products on our site. No points, no tiers-just instant credit you can use toward future orders. Simple, valuable, and made to help you build your routine.

Question 5

5. How can I see my Quince credit and what can I use it on?

Accepted Answer

You can view your credit balance by logging into your Quince account. Your available credit will automatically apply at checkout and can be used on any product sitewide.

Question 6

6. How do you curate the branded products available on your site?

Accepted Answer

Our mission is to bring you the highest quality products at the best value. That extends to every brand we feature on our marketplace. We carefully vet and curate best-in-class brands that are leaders in their industry-brands known for their quality, craftsmanship, and performance. If it's on our site, it's a product we believe in.

Question 7

7. Why do you only offer select brands?

Accepted Answer

We carefully curate every brand we feature to ensure it meets our standards for quality and longevity-so you can shop confidently without sorting through endless choices. By partnering exclusively with premium brands we trust, we make it easier for you to find products that live up to the same standards as our own.

Question 8

8. Are the branded products authentic?

Accepted Answer

Quince is a certified retail partner of all brands on our site, which means you can shop with confidence knowing you're receiving genuine products shipped directly from the brand to you

Question 9

9. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team is worldwide.

Question 10

10. Do you have a store that I can visit?

Accepted Answer

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no. We do have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don't like.

Question 11

11. Do you offer free returns & exchanges?

Accepted Answer

Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don't like.

Question 12

12. What if I have more questions?

Accepted Answer

If you have a question we'd love to answer it. Reach out to our friendly customer service team at care@onequince.com.

Black Tea Renewal Serum by Fresh

Born from a global beauty ritual

Nature refined by science