Question 1

1. Is the Mountain Glow Serum suitable for sensitive skin?

Accepted Answer

Yes, the Mountain Glow Serum is formulated for all skin types.

Question 2

2. Is the Mountain Glow Serum fragrance-free, cruelty-free, vegan-friendly and free from?

Accepted Answer

The Mountain Glow Serum is cruelty-free, vegan and formulated without irritants, GMOs, parabens, sulfates (SLS & SLES), silicones, phthalates, DEA, heavy metals, talc, and petrolatum/paraffin/mineral oil. It is naturally scented with notes of sweet Linden Flower and fresh Birch.

Question 3

3. Is the Mountain Glow Serum pregnancy & breast-feeding safe?

Accepted Answer

The Mountain Glow Serum does not contain any ingredients that are commonly avoided during pregnancy, but it is recommended to check with your healthcare provider about ingredient lists.

Question 4

4. How much product should I use?

Accepted Answer

Massage 1-2 pumps into clean skin before applying your favorite moisturizer. Use AM or PM—or anytime you’re yearning for that healthy mountain glow.

Question 5

5. How do you curate the branded products available on your site?

Accepted Answer

Our mission is to bring you the highest quality products at the best value. That extends to every brand we feature on our marketplace. We carefully vet and curate best-in-class brands that are leaders in their industry—brands known for their quality, craftsmanship, and performance. If it’s on our site, it’s a product we believe in.

Question 6

6. Why do you only offer select brands?

Accepted Answer

We carefully curate every brand we feature to ensure it meets our standards for quality and longevity—so you can shop confidently without sorting through endless choices. By partnering exclusively with premium brands we trust, we make it easier for you to find products that live up to the same standards as our own.

Question 7

7. Are the branded products authentic?

Accepted Answer

Quince is a certified retail partner of all brands on our site, which means you can shop with confidence knowing you're receiving genuine products shipped directly from the brand to you.

Question 8

8. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.

Question 9

9. Do you have a store that I can visit?

Accepted Answer

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no.

Question 10

10. Do you offer free returns & exchanges?

Accepted Answer

Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 11

11. What if I have more questions?

Accepted Answer

If you have a question we’d love to answer it. Reach out to our friendly customer service team at care@onequince.com.

Mountain Glow Serum by Ursa Major

Forest-powered essentials

Positive impact, clean approach