Question 1

1. Is The Foaming Cleanser suitable for sensitive skin?

Accepted Answer

Yes, The Foaming Cleanser is formulated for all skin types, including sensitive, and both men and women can use it in their routines. The Foaming Cleanser is a cleanly crafted formula that respects the pH and microbiome of the skin. It contains calming Niacinamide and hydrating Moringa Oil, however we recommend checking the ingredients carefully if you have very sensitive skin and consulting your doctor if you have any concerns.

Question 2

2. Is The Foaming Cleanser fragrance-free, cruelty-free, vegan-friendly and free from?

Accepted Answer

Yes, The Foaming Cleanser is 100% vegan and formulated without irritants, gluten, GMOs, parabens, synthetic fragrance, sulfates (SLS & SLES), silicones, phthalates, DEA, heavy metals, talc, and petrolatum/paraffin/mineral oil.

Question 3

3. Is The Foaming Cleanser gluten-free and nut-free?

Accepted Answer

Yes, The Foaming Cleanser is formulated without gluten or nuts. However, The Foaming Cleanser is produced in a facility where nuts and gluten may be present and is therefore not certified gluten-free or nut-free. Individuals with a gluten or nut allergy should refrain from using this product. If you still wish to try, consider conducting a patch test.

Question 4

4. Is The Foaming Cleanser pregnancy & breast-feeding safe?

Accepted Answer

Yes, The Foaming Cleanser is pregnancy and breast-feeding safe, but it is recommended to consult with a qualified physician or medical professional if you are pregnant or nursing and have any concerns.

Question 5

5. Does The Foaming Cleanser remove waterproof makeup?

Accepted Answer

Yes, The Foaming Cleanser may be used alone to remove long-wear makeup. In a 12-week Consumer Perception Study of 105 m/f, ages 18-70, 99% agree long-wear makeup is removed.

Question 6

6. Is The Foaming Cleanser safe to use around the eyes?

Accepted Answer

Yes, The Foaming Cleanser is safe for use around the eyes.

Question 7

7. Will The Foaming Cleanser strip the skin?

Accepted Answer

No, The Foaming Cleanser is formulated with respect for the skin pH and microbiome, helping to keep skin balanced and healthy. In a 12-week Consumer Perception Study of 105 m/f, ages 18-70, 99% agree this product cleanses without stripping or drying the skin.

Question 8

8. How do you curate the branded products available on your site?

Accepted Answer

Our mission is to bring you the highest quality products at the best value. That extends to every brand we feature on our marketplace. We carefully vet and curate best-in-class brands that are leaders in their industry—brands known for their quality, craftsmanship, and performance. If it’s on our site, it’s a product we believe in.

Question 9

9. Why do you only offer select brands?

Accepted Answer

We carefully curate every brand we feature to ensure it meets our standards for quality and longevity—so you can shop confidently without sorting through endless choices. By partnering exclusively with premium brands we trust, we make it easier for you to find products that live up to the same standards as our own.

Question 10

10. Are the branded products authentic?

Accepted Answer

Quince is a certified retail partner of all brands on our site, which means you can shop with confidence knowing you're receiving genuine products shipped directly from the brand to you.

Question 11

11. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.

Question 12

12. Do you have a store that I can visit?

Accepted Answer

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no.

Question 13

13. Do you offer free returns & exchanges?

Accepted Answer

Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 14

14. What if I have more questions?

Accepted Answer

If you have a question we’d love to answer it. Reach out to our friendly customer service team at care@onequince.com.

The Foaming Cleanser by Augustinus Bader

Revolutionary, science-backed skincare

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