Question 1

1. Is The Retinol Serum suitable for sensitive skin?

Accepted Answer

Yes, The Retinol Serum is formulated for all skin types, including sensitive skin.

Question 2

2. Is The Retinol Serum fragrance-free, cruelty-free, vegan-friendly, and free from harmful ingredients?

Accepted Answer

Yes, The Retinol Serum is is fragrance-free, cruelty-free, vegan and formulated without irritants, GMOs, parabens, sulfates (SLS & SLES), silicones, phthalates, DEA, heavy metals, talc, and petrolatum/paraffin/mineral oil.

Question 3

3. Is The Retinol Serum gluten-free and nut-free?

Accepted Answer

Yes, The Retinol Serum is formulated without gluten or nuts. However, it is produced in a facility where nuts and gluten may be present and is therefore not certified gluten-free or nut-free. Individuals with a gluten or nut allergy should refrain from using this product. If you still wish to try, consider conducting a patch test.

Question 4

4. Is The Retinol Serum pregnancy & breast-feeding safe?

Accepted Answer

Yes, The Retinol Serum is considered pregnancy safe, but we recommend consulting with a qualified physician or medical professional if you are pregnant or nursing and have any concerns.

Question 5

5. How do I decide between The Serum and The Retinol Serum?

Accepted Answer

It is recommended to use The Serum in the morning and The Retinol Serum at night to maximize benefits. The Serum contains Vitamin C, which is optimal for morning use, while the pure retinol in The Retinol Serum is most effective when used in the evening. The Serum's lightweight gel texture targets dark spots, dullness, loss of elasticity, and fine lines and wrinkles. The Retinol Serum, with its lightweight cream texture, targets blemishes, uneven texture, and deep lines and wrinkles, leaving your skin plump, smooth, and refined.

Question 6

6. Do I need to wear SPF with The Retinol Serum?

Accepted Answer

It is recommended to use The Retinol Serum in the evening. However, if you choose to use it in the morning, it is highly recommended to apply with a clean, mineral SPF. Using SPF daily is advised regardless of which serum you use in the morning.

Question 7

7. Can I use The Serum and The Retinol Serum at the same time?

Accepted Answer

It is not recommended to use The Serum and The Retinol Serum at the same time. Instead, use The Serum in the morning and The Retinol Serum at night to maximize benefits.

Question 8

8. What percentage of Retinol is in the formula?

Accepted Answer

The Retinol Serum contains 0.06% of Pure Retinol. This percentage was carefully calibrated by Professor Bader to work in combination with TFC8®, delivering optimal, clinically proven efficacy without irritation or dryness.

Question 9

9. How do you curate the branded products available on your site?

Accepted Answer

Our mission is to bring you the highest quality products at the best value. That extends to every brand we feature on our marketplace. We carefully vet and curate best-in-class brands that are leaders in their industry—brands known for their quality, craftsmanship, and performance. If it’s on our site, it’s a product we believe in.

Question 10

10. Why do you only offer select brands?

Accepted Answer

We carefully curate every brand we feature to ensure it meets our standards for quality and longevity—so you can shop confidently without sorting through endless choices. By partnering exclusively with premium brands we trust, we make it easier for you to find products that live up to the same standards as our own.

Question 11

11. Are the branded products authentic?

Accepted Answer

Quince is a certified retail partner of all brands on our site, which means you can shop with confidence knowing you're receiving genuine products shipped directly from the brand to you.

Question 12

12. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.

Question 13

13. Do you have a store that I can visit?

Accepted Answer

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no.

Question 14

14. Do you offer free returns & exchanges?

Accepted Answer

Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 15

15. What if I have more questions?

Accepted Answer

If you have a question we’d love to answer it. Reach out to our friendly customer service team at care@onequince.com.

The Retinol Serum by Augustinus Bader 15ml

Revolutionary, science-backed skincare

Powered by TFC8®

Unprecedented 120 awards in 5 years

THE RICH CREAM

THE RICH CREAM

THE CREAM

THE SERUM

The Retinol Serum by Augustinus Bader 15ml

DETAILS

BENEFITS

INGREDIENTS

Revolutionary, science-backed skincare

Powered by TFC8®

Unprecedented 120 awards in 5 years

THE RICH CREAM

THE RICH CREAM

THE CREAM

THE SERUM

1. Is The Retinol Serum suitable for sensitive skin?

2. Is The Retinol Serum fragrance-free, cruelty-free, vegan-friendly, and free from harmful ingredients?

3. Is The Retinol Serum gluten-free and nut-free?

4. Is The Retinol Serum pregnancy & breast-feeding safe?

5. How do I decide between The Serum and The Retinol Serum?

6. Do I need to wear SPF with The Retinol Serum?

7. Can I use The Serum and The Retinol Serum at the same time?

8. What percentage of Retinol is in the formula?

9. How do you curate the branded products available on your site?

10. Why do you only offer select brands?

11. Are the branded products authentic?

12. Where is your company located?

13. Do you have a store that I can visit?

14. Do you offer free returns & exchanges?

15 . What if I have more questions?