Question 1

1. Is The Rich Eye Cream suitable for sensitive skin?

Accepted Answer

Yes, The Rich Eye Cream is formulated for all skin types, including sensitive skin.

Question 2

2. Is The Rich Eye Cream fragrance-free, cruelty-free, vegan-friendly and free from?

Accepted Answer

Yes, The Rich Eye Cream is fragrance-free, cruelty-free, vegan, and formulated without gluten, GMOs, parabens, sulfates (SLS & SLES), silicones, phthalates, DEA, heavy metals, talc, and petrolatum/paraffin/mineral oil.

Question 3

3. Is The Rich Eye Cream gluten-free and nut-free?

Accepted Answer

Yes, The Rich Eye Cream is formulated without gluten or nuts. However, The Rich Eye Cream is produced in a facility where nuts and gluten may be present and is therefore not certified gluten-free or nut-free. We suggest that individuals with a gluten or nut allergy refrain from using this product. If you have any doubt, test the product on the inner part of your elbow or wrist before applying it to your face.

Question 4

4. Is The Rich Eye Cream pregnancy & breast-feeding safe?

Accepted Answer

Yes, The Rich Eye Cream is pregnancy and breast-feeding safe, but we recommend consulting with a qualified physician or medical professional if you are pregnant or nursing and have any concerns.

Question 5

5. Can I use The Rich Eye Cream with The Serum or The Retinol Serum?

Accepted Answer

Yes, The Rich Eye Cream was formulated to be used with the rest of your Augustinus Bader regimen, including both The Serum and The Retinol Serum.

Question 6

6. How do I use the applicator/massage tool?

Accepted Answer

You can use the applicator to sanitarily remove product from the jar and apply to your under-eye area. It can then be used as a massage tool to target multiple concerns: Fine Lines and Wrinkles: Gently massage from the inner corner of the eye, under the eye to the outer corner, then back over the upper eyelid, circling the eye completely. Use your other hand to gently hold the skin near the nose while massaging. Repeat four-six times. Under-Eye Bags: Start near the bridge of the nose, gently pushing the tool upwards toward the inner corner of the eye. Massage in circular motions from the inner corner to the outer corner of the eye. Repeat four times. Puffiness: Lightly press and release the cooled tool along the area from the inner corner of the eye to the outer corner. Continue this motion around the upper lid. Repeat four-six times. Revitalization: Press the pressure points located on either side of the nose near the root. Gently tap along the brow line, moving from the inner brow to the temple. Press gently on the temple. Tap lightly under the eye, following the indicated points, and apply gentle pressure for a moment. Repeat three times.

Question 7

7. How do I clean the applicator/massage tool?

Accepted Answer

To clean the applicator or massage tool, simply use one of the following methods: Alcohol: Wipe down the tool with a cotton pad soaked in rubbing alcohol to sanitize it. Soap and Water: Wash gently with warm water and mild soap, then rinse thoroughly. Hot Water: For a quick clean, rinse the tool under hot water and let it air dry. Always ensure the tool is completely dry before storing or using it again.

Question 8

8. How do you curate the branded products available on your site?

Accepted Answer

Our mission is to bring you the highest quality products at the best value. That extends to every brand we feature on our marketplace. We carefully vet and curate best-in-class brands that are leaders in their industry—brands known for their quality, craftsmanship, and performance. If it’s on our site, it’s a product we believe in.

Question 9

9. Why do you only offer select brands?

Accepted Answer

We carefully curate every brand we feature to ensure it meets our standards for quality and longevity—so you can shop confidently without sorting through endless choices. By partnering exclusively with premium brands we trust, we make it easier for you to find products that live up to the same standards as our own.

Question 10

10. Are the branded products authentic?

Accepted Answer

Quince is a certified retail partner of all brands on our site, which means you can shop with confidence knowing you're receiving genuine products shipped directly from the brand to you.

Question 11

11. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.

Question 12

12. Do you have a store that I can visit?

Accepted Answer

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no.

Question 13

13. Do you offer free returns & exchanges?

Accepted Answer

Yes, we have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 14

14. What if I have more questions?

Accepted Answer

If you have a question we’d love to answer it. Reach out to our friendly customer service team at care@onequince.com.

The Rich Eye Cream by Augustinus Bader

Revolutionary, science-backed skincare

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