Question 1

1. Where do you ship wine?

Accepted Answer

Wine is currently not available for shipping to: Alaska, Delaware, Hawaii, Mississippi, Rhode Island, South Dakota, and Utah. Please note: any shipping fees are already included in the item price and nothing additional will be charged at checkout.

Question 2

2. How is the wine shipped?

Accepted Answer

All wine orders are shipped via licensed carriers and require an adult signature upon delivery.

Question 3

3. Do I need to be home to receive my delivery?

Accepted Answer

Yes. Someone 21 or older must be present to show a valid ID and sign for the package. The carrier will attempt delivery up to three times before returning the order. If delivery cannot be completed after three attempts, the order will be returned at the customer’s expense.

Question 4

4. Can I return or exchange wine?

Accepted Answer

Due to alcohol shipping regulations, we’re unable to accept returns or exchanges on wine. If your order arrives damaged or incorrect, please contact our Customer Experience team and we’ll make it right.

Question 5

5. How should I store my wine?

Accepted Answer

Keep your bottle in a cool, dark place away from direct sunlight and vibration—ideally around 55–60°F.

Question 6

6. Is this wine authentic?

Accepted Answer

Yes. Quince sources wines through licensed retailers to ensure authenticity. Every bottle is 100% genuine and stored under ideal temperature-controlled conditions.

Question 7

7. What if I have more questions?

Accepted Answer

If you have a question we’d love to answer it. Reach out to our friendly customer service team at care@onequince.com.

Raymond Vineyards Generations Napa Cabernet Sauvignon 2021

A house of distinction