Question 1

1. How do I measure to ensure my light fixture will fit in my space?

Accepted Answer

For pendants and chandeliers, leverage the "How to Measure Guide" which provides best practices for ensuring the light is carefully planned for your space. For wall sconces and flush mounts, review all dimensions provided and ensure your wall or ceiling has sufficient clearance to fit the light next to any furniture or other items in your space.

Question 2

2. How do I install my lighting?

Accepted Answer

For all hardwired items, professional installation is required. Installation instructions are included in the packaging of each product.

Question 3

3. How can I adjust the product to fit my ceiling?

Accepted Answer

Some pendants and chandeliers come with additional downrods to screw onto the fixture to extend the hanging length. The quantities and dimensions of each downrod are listed on the individual product description pages on our site, as well as max and minimum hanging heights.

Question 4

4. Are light bulbs included?

Accepted Answer

Light bulbs are not included in the products, but the exact bulb type, max wattage, and quantity needed per item is listed for each product.

Question 5

5. What are the care instructions for lighting?

Accepted Answer

Ensure product is turned off first. Wipe with a dry, soft cloth. To avoid damage to the finish, do not use polish, abrasive cleaners, or chemicals.

Question 6

6. Offrez-vous des retours et des échanges gratuits?

Accepted Answer

Yes, we have a 365-day return policy so that you have time to decide if it's the right fit. Lighting must be returned unused in the the manufacturer's original packaging and is ineligible for return once it has been installed.

Question 7

7. Why are your prices so low?

Accepted Answer

We have reimagined the traditional direct-to-consumer model in order to minimize waste and cost. We work directly with the factories and makers who are building your fixtures and use no middlemen. We also endeavor to minimize packaging and corporate overhead while not compromising on quality or customer experience.

Question 8

8. What if I have more questions?

Accepted Answer

If you have a question we'd love to answer it. Reach out to our friendly customer service team at care@onequince.com.

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