Question 1

What do our upholstered beds look like?

Accepted Answer

Our upholstered beds come in four headboard silhouettes — wingback, curved, square, and slipcover. The wingback, curved, and square styles are available in two panel heights (40" and 48"), while the slipcover style comes in a single 48" height. Every version has a low-profile design that sits nearly flush to the floor, and the back of each headboard is fully upholstered, so you can float the bed anywhere in the room, not just against a wall.

Question 2

How is the bed built to last?

Accepted Answer

Each bed is expertly handcrafted and upholstered by hand using premium materials, on a reinforced kiln-dried wood frame from responsibly managed forests, with corner-blocked and fastened joinery for enduring stability. It's a platform design with wood slat supports — no box spring required — backed by our lifetime frame guarantee.

Question 3

How comfortable and functional is it?

Accepted Answer

The headboard and side rails are fully padded with 1" fiber for a soft, comfortable lean, and the platform can be used with an adjustable-base mattress as long as the base fits within the frame's interior dimensions. Small plastic glides on each corner raise the bed just enough to rest comfortably on a rug while preserving its low-profile silhouette.

Question 4

What fabrics and colors are available?

Accepted Answer

Our upholstered beds come in your choice of 100% linen, performance velvet, performance linen blend, or plush boucle, each in a curated range of colors. Complimentary swatches are available so you can find the right fabric and shade before you order.

Question 5

How is the bed delivered and assembled?

Accepted Answer

Your bed is delivered via free white glove service and assembled in your room of choice by the delivery team, with all packaging removed. Because beds pass through tight spaces during delivery, we recommend measuring doorways, hallways, and stairwells before ordering.

Question 6

How will my furniture be delivered?

Accepted Answer

Every furniture item ships via our complimentary white glove delivery service, regardless of size. Once your order ships, our carrier, Metropolitan, will reach out to schedule a delivery date and a 4-hour window. On delivery day, they'll call ahead, bring your piece into your room of choice, complete any assembly, and remove all packaging. Most items arrive fully assembled or require only light assembly, which the white glove team completes for you upon delivery.

Question 7

What is the white glove delivery process like?

Accepted Answer

After your order ships, you'll receive tracking details and an email from Metropolitan to schedule your 4-hour delivery window. The team calls when they're about 30 minutes away, then places your furniture exactly where you'd like it, completes any necessary assembly, and takes away all packing materials. Please note that our white glove service includes one delivery attempt; for each additional attempt, Quince will charge a fee of 15% of the total order value, so we recommend measuring carefully before ordering to ensure your item fits through all doorways, hallways, and elevators. Our carrier is also unable to handle any non-Quince items, such as furniture or rugs already in your home.

Question 8

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of delivery for stocked items and 7 days for made-to-order items. Items must be in new, unused condition, and a 15% restocking fee applies. Cancellations made more than 24 hours after an order is placed are also subject to the 15% restocking fee.

Question 9

How do I measure to make sure my furniture will fit?

Accepted Answer

We recommend measuring the width, height, and diagonal depth of your space, along with all doorways, hallways, stairwells, and elevators the piece will pass through — the item's diagonal depth must be less than the width of your narrowest passage. For a step-by-step walkthrough, see our furniture measuring guide (https://www.quince.com/furniture-measuring-guide).

Question 10

What does the warranty cover?

Accepted Answer

Our furniture is certified free from defects in frame and craftsmanship for the lifetime of the original owner under normal residential use. It does not cover commercial use, or damage from accidents, misuse, improper care, or normal wear to fabric. See our warranty policy (https://www.quince.com/warranty?trafficSource=footer&qpid=_wb6q0l0c6) for full details.

Question 11

Why are your prices so low?

Accepted Answer

We partner directly with the makers who craft our furniture, cutting out the traditional markups so you get premium materials and construction at a fraction of conventional retail prices.

Question 12

What if I have more questions?

Accepted Answer

Our team of trained furniture specialists is here to help you choose the right piece or answer any questions — just reach out to furniture@onequince.com.

Question 13

What other categories should I shop with Performance Boucle Shelter Bed?

Accepted Answer

Explore our Performance Velvet Sectional, Boucle Loveseat, Performance Velvet Sofa, Leather Furniture, Sectional Sofas, Sofas & Loveseats, Napkins, Console Tables & Bookshelves, Robes and Silk Accessories collections.

Performance Boucle Shelter Bed

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