Question 1

1. Why are your prices so low?

Accepted Answer

We have reimagined the traditional direct-to-consumer model in order to minimize waste and cost. We source elevated essentials with low design costs, direct from makers and use no middlemen. We also endeavor to minimize packaging and corporate overheads while not compromising on quality or customer experience.

Question 2

2. Are your products authentic?

Accepted Answer

Our products are sourced from makers all around the world and are made from authentic, premium materials like 100% Mongolian cashmere, European linen, and mulberry silk.

Question 3

3. Where are your products made?

Accepted Answer

Everything we sell is carefully curated from the best makers around the world. We partner only with factories that pay fair wages to their workers and produce goods in a sustainable manner. Many of our factories are also partners in local corporate social responsibility initiatives.

Question 4

4. Where is your company located?

Accepted Answer

Our corporate headquarters is located in San Francisco, but our team and our makers are worldwide.

Question 5

5. Do you have a store that I can visit?

Accepted Answer

Our business model was designed to minimize waste and overheads in order to bring you amazing quality products at an accessible price point. Stores are a large and costly endeavor which would ultimately impede that quest so, no. We do have a 365-day return policy so that you can experience our exceptional essentials for yourself with no worries about being stuck with something you don’t like.

Question 6

6. Do you offer free returns & exchanges?

Accepted Answer

Yes, rugs may be returned for a full refund or exchange within 365 days of the delivery date. Rugs are subject to a $35 restocking fee for storage and handling.

Question 7

7. What if I have more questions?

Accepted Answer

If you have more questions, please Contact Us.

Bowen Hand-Tufted Wool Rug

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