Question 1

What styles and materials of dining chairs do you offer?

Accepted Answer

Our dining chairs are made from premium, natural materials — solid woods like oak, ash, and walnut, handwoven rope and paper cord, durable performance fabrics, and genuine Italian leather — in a range of silhouettes to suit different tables and spaces. Some styles are sold as a set of two, noted on each product page.

Question 2

How are your dining chairs built to last?

Accepted Answer

Every dining chair is crafted from quality materials and built to contract-grade standards, meaning it's durable enough for both residential and commercial use. Solid wood frames, natural woven seats, and top-grain leather are chosen to hold up to daily use and stay stable and sturdy over time.

Question 3

How do I choose the right dining chair for my space?

Accepted Answer

Consider both look and use: solid wood with woven rope or paper cord brings warm, artisanal texture; leather makes a lasting statement and ages beautifully; and upholstered performance-fabric seats add softness and are the easiest to wipe clean around a busy table.

Question 4

How do I care for my dining chairs?

Accepted Answer

Care depends on the material: wipe solid wood with a soft, slightly damp cloth; vacuum or lightly brush woven rope and paper cord seats, blotting spills rather than saturating them; wipe leather with a dry or barely damp cloth and avoid harsh cleaners; and spot-clean performance fabrics per the fabric guidance. Keep wood and natural fibers out of prolonged direct sunlight to minimize fading.

Question 5

How are my dining chairs delivered and assembled?

Accepted Answer

Your dining chairs are delivered via free white glove service and arrive fully assembled — the delivery team brings them into your home, places them wherever you'd like, and removes all packaging.

Question 6

How will my furniture be delivered?

Accepted Answer

Every furniture item ships via our complimentary white glove delivery service, regardless of size. Once your order ships, our carrier, Metropolitan, will reach out to schedule a delivery date and a 4-hour window. On delivery day, they'll call ahead, bring your piece into your room of choice, complete any assembly, and remove all packaging. Most items arrive fully assembled or require only light assembly, which the white glove team completes for you upon delivery.

Question 7

What is the white glove delivery process like?

Accepted Answer

After your order ships, you'll receive tracking details and an email from Metropolitan to schedule your 4-hour delivery window. The team calls when they're about 30 minutes away, then places your furniture exactly where you'd like it, completes any necessary assembly, and takes away all packing materials. Please note that our white glove service includes one delivery attempt; for each additional attempt, Quince will charge a fee of 15% of the total order value, so we recommend measuring carefully before ordering to ensure your item fits through all doorways, hallways, and elevators. Our carrier is also unable to handle any non-Quince items, such as furniture or rugs already in your home.

Question 8

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of delivery for stocked items and 7 days for made-to-order items. Items must be in new, unused condition, and a 15% restocking fee applies. Cancellations made more than 24 hours after an order is placed are also subject to the 15% restocking fee.

Question 9

How do I measure to make sure my furniture will fit?

Accepted Answer

We recommend measuring the width, height, and diagonal depth of your space, along with all doorways, hallways, stairwells, and elevators the piece will pass through — the item's diagonal depth must be less than the width of your narrowest passage. For a step-by-step walkthrough, see our furniture measuring guide (https://www.quince.com/furniture-measuring-guide).

Question 10

What does the warranty cover?

Accepted Answer

Our furniture is certified free from defects in frame and craftsmanship for the lifetime of the original owner under normal residential use. It does not cover commercial use, or damage from accidents, misuse, improper care, or normal wear to fabric. See our warranty policy (https://www.quince.com/warranty?trafficSource=footer&qpid=_wb6q0l0c6) for full details.

Question 11

Why are your prices so low?

Accepted Answer

We partner directly with the makers who craft our furniture, cutting out the traditional markups so you get premium materials and construction at a fraction of conventional retail prices.

Question 12

What if I have more questions?

Accepted Answer

Our team of trained furniture specialists is here to help you choose the right piece or answer any questions — just reach out to furniture@onequince.com.

Question 13

What other categories should I shop with Performance Boucle Shelter Back Dining Chair?

Accepted Answer

Explore our Wool Rugs collections.

Performance Boucle Shelter Back Dining Chair

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