Question 1

What does the Hollis collection look like?

Accepted Answer

The Hollis is a contemporary design defined by a clean slope arm and plush removable cushions, finished on solid walnut block feet — a look that strikes the balance between structured and sink-in. It's offered as a sofa, chaise and L-shaped sectionals, and an ottoman for a cohesive, modern living room.

Question 2

How is the Hollis built to last?

Accepted Answer

The Hollis is expertly handcrafted in Mexico using premium materials sourced from around the world, on a frame of kiln-dried solid wood and engineered wood built for superior strength at stress points and long-term dimensional stability — resistant to warping, splitting, and joint loosening over time. The seat is supported by a durable sinuous-core suspension, the back by resilient interlaced webbing, and it rests on solid walnut block feet — all backed by our lifetime frame guarantee.

Question 3

How comfortable are the cushions?

Accepted Answer

The seat cushions pair a high-density foam core with a down-alternative fiber blend that mimics the comfort of down without the daily fluffing, and the back cushions are recycled down-alternative. We recommend fluffing every 1-2 weeks to keep their shape, but the down-alternative fill requires noticeably less maintenance than a natural down-blend cushion. Zip-off cushion covers make cleaning easy.

Question 4

What fabrics and colors does the Hollis come in?

Accepted Answer

The Hollis is upholstered in your choice of contract-grade performance velvet, performance basketweave, or performance chenille linen blend — all durable and suitable for high-traffic, family-friendly use. The velvet and basketweave are both Oeko-Tex certified, and the chenille linen blend is a Crypton fabric that's GREENGUARD certified. Each comes in a range of rich shades, and complimentary swatches are available so you can find the right color and feel before you order.

Question 5

Does the Hollis ship assembled?

Accepted Answer

Yes — sofas and ottomans arrive fully assembled. Sectionals ship in 2-3 fully built pieces (depending on size) that your white glove team connects in your room. Because these pieces ship fully built, we recommend measuring doorways, hallways, and stairwells before ordering.

Question 6

How will my furniture be delivered?

Accepted Answer

Every furniture item ships via our complimentary white glove delivery service, regardless of size. Once your order ships, our carrier, Metropolitan, will reach out to schedule a delivery date and a 4-hour window. On delivery day, they'll call ahead, bring your piece into your room of choice, complete any assembly, and remove all packaging. Most items arrive fully assembled or require only light assembly, which the white glove team completes for you upon delivery.

Question 7

What is the white glove delivery process like?

Accepted Answer

After your order ships, you'll receive tracking details and an email from Metropolitan to schedule your 4-hour delivery window. The team calls when they're about 30 minutes away, then places your furniture exactly where you'd like it, completes any necessary assembly, and takes away all packing materials. Please note that our white glove service includes one delivery attempt; for each additional attempt, Quince will charge a fee of 15% of the total order value, so we recommend measuring carefully before ordering to ensure your item fits through all doorways, hallways, and elevators. Our carrier is also unable to handle any non-Quince items, such as furniture or rugs already in your home.

Question 8

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of delivery for stocked items and 7 days for made-to-order items. Items must be in new, unused condition, and a 15% restocking fee applies. Cancellations made more than 24 hours after an order is placed are also subject to the 15% restocking fee.

Question 9

How do I measure to make sure my furniture will fit?

Accepted Answer

We recommend measuring the width, height, and diagonal depth of your space, along with all doorways, hallways, stairwells, and elevators the piece will pass through — the item's diagonal depth must be less than the width of your narrowest passage. For a step-by-step walkthrough, see our furniture measuring guide (https://www.quince.com/furniture-measuring-guide).

Question 10

What does the warranty cover?

Accepted Answer

Our furniture is certified free from defects in frame and craftsmanship for the lifetime of the original owner under normal residential use. It does not cover commercial use, or damage from accidents, misuse, improper care, or normal wear to fabric. See our warranty policy (https://www.quince.com/warranty?trafficSource=footer&qpid=_wb6q0l0c6) for full details.

Question 11

Why are your prices so low?

Accepted Answer

We partner directly with the makers who craft our furniture, cutting out the traditional markups so you get premium materials and construction at a fraction of conventional retail prices.

Question 12

What if I have more questions?

Accepted Answer

Our team of trained furniture specialists is here to help you choose the right piece or answer any questions — just reach out to furniture@onequince.com.

Question 13

What other categories should I shop with Hollis Slope Arm Ottoman in Performance Basketweave?

Accepted Answer

Explore our Living Room Furniture collections.

Hollis Slope Arm Ottoman in Performance Basketweave

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