Question 1

What styles and materials of ottomans do you offer?

Accepted Answer

Our ottomans are upholstered in premium, textural materials like plush boucle, in petite, versatile silhouettes that work as a footrest, extra seating, or a soft accent. Each coordinates easily with our seating.

Question 2

How are your ottomans built to last?

Accepted Answer

Each ottoman is expertly handcrafted on a sturdy wood frame with high-density foam cushioning and contract-grade upholstery chosen to stay supportive and hold its shape over time — all backed by our lifetime frame guarantee.

Question 3

How do I care for my ottoman?

Accepted Answer

Spot-clean performance-fabric upholstery per the fabric guidance and vacuum regularly with an upholstery attachment. Keep upholstery out of prolonged direct sunlight to minimize fading.

Question 4

How is my ottoman delivered and assembled?

Accepted Answer

Your ottoman is delivered via free white glove service and arrives fully assembled — the delivery team brings it into your home, places it wherever you'd like, and removes all packaging.

Question 5

How will my furniture be delivered?

Accepted Answer

Every furniture item ships via our complimentary white glove delivery service, regardless of size. Once your order ships, our carrier, Metropolitan, will reach out to schedule a delivery date and a 4-hour window. On delivery day, they'll call ahead, bring your piece into your room of choice, complete any assembly, and remove all packaging. Most items arrive fully assembled or require only light assembly, which the white glove team completes for you upon delivery.

Question 6

What is the white glove delivery process like?

Accepted Answer

After your order ships, you'll receive tracking details and an email from Metropolitan to schedule your 4-hour delivery window. The team calls when they're about 30 minutes away, then places your furniture exactly where you'd like it, completes any necessary assembly, and takes away all packing materials. Please note that our white glove service includes one delivery attempt; for each additional attempt, Quince will charge a fee of 15% of the total order value, so we recommend measuring carefully before ordering to ensure your item fits through all doorways, hallways, and elevators. Our carrier is also unable to handle any non-Quince items, such as furniture or rugs already in your home.

Question 7

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of delivery for stocked items and 7 days for made-to-order items. Items must be in new, unused condition, and a 15% restocking fee applies. Cancellations made more than 24 hours after an order is placed are also subject to the 15% restocking fee.

Question 8

How do I measure to make sure my furniture will fit?

Accepted Answer

We recommend measuring the width, height, and diagonal depth of your space, along with all doorways, hallways, stairwells, and elevators the piece will pass through — the item's diagonal depth must be less than the width of your narrowest passage. For a step-by-step walkthrough, see our furniture measuring guide (https://www.quince.com/furniture-measuring-guide).

Question 9

What does the warranty cover?

Accepted Answer

Our furniture is certified free from defects in frame and craftsmanship for the lifetime of the original owner under normal residential use. It does not cover commercial use, or damage from accidents, misuse, improper care, or normal wear to fabric. See our warranty policy (https://www.quince.com/warranty?trafficSource=footer&qpid=_wb6q0l0c6) for full details.

Question 10

Why are your prices so low?

Accepted Answer

We partner directly with the makers who craft our furniture, cutting out the traditional markups so you get premium materials and construction at a fraction of conventional retail prices.

Question 11

What if I have more questions?

Accepted Answer

Our team of trained furniture specialists is here to help you choose the right piece or answer any questions — just reach out to furniture@onequince.com.

Question 12

What other categories should I shop with Teddy Boucle Petite Ottoman?

Accepted Answer

Explore our Linen Bed Frame, Bedroom Furniture, Dining Room Furniture, Furniture, Linen Home Goods and Living Room Furniture collections.

Teddy Boucle Petite Ottoman

DETAILS

CARE

DIMENSIONS