You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

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5. Do you have a store that I can visit?

6. Do you offer free returns & exchanges?

7. What if I have more questions?

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Shop Quince's collection of cashmere sweaters, sweatshirts, sweatpants, dresses, scarves, gloves & more. All made from 100% Grade A Mongolian cashmere. Starting at just $25. Save 50-75% vs. leading luxury brands. 

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1st Product (Desktop) - Lightweight Cotton Cashmere Link-Stitch Dolman Sweater

Lightweight Cotton Cashmere Link-Stitch Dolman Sweater $55.00

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Mongolian Cashmere Full-Zip Hoodie $150.00

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Organic Airy Gauze Duvet Cover Set $200.00

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Available at radically low prices. Shop Quince's collection of premium, washable silk camisoles, tanks, blouses, dresses, skirts, tees and more. Because you deserve it.

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Smoked Thyme Green SuperSoft Fleece Crew

Smoked Thyme Green SuperSoft Fleece Joggers

Dried Fig SuperSoft Fleece Cropped Wide Leg Pants

Smoked Thyme Green SuperSoft Fleece Full-Zip Hoodie

Dried Fig SuperSoft Fleece Pullover Hoodie

Black Flowknit Wide Leg Pants

Smoked Thyme Green SuperSoft Fleece Shorts

Heather Green Flowknit Breeze Tee

Black Cotton Modal Relaxed Long Sleeve Tee

White Cotton Modal Crew Neck Swing Tee

True Black Bamboo Jersey Short Sleeve Pajama Set

Rhubarb Bamboo Jersey Sleep Shirt