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All about Quince luggage

First-class suitcases at economy prices: yes, it’s possible.

The upgrade you deserve

Unpacking our Hard Shell Suitcases

We believe that everyone deserves access to the finer things in life, and that includes travel. So we set out to create a line of best-in-class suitcases that stand up to the wear and tear of every journey—and look good doing it. The result: our lightweight yet ultra-durable polycarbonate hard-shell luggage, designed with the practical details, high capacity, and sleek look that discerning travelers want. The best part: our suitcases are always priced at 50% less than similar brands. How do we do it? Suitcases traditionally cost a lot because of materials, manufacturing, and an inefficient business model. We keep our costs down with a lower overhead, smart scaling strategies, careful research and planning, small batch production, and by using only the best materials in the first place, which keeps the cost of customer returns low. By cutting out unnecessary spending, we pass the savings—and the unbeatable quality—on to you.

The travel collection

An interior compression system maximizes space so you can pack a week’s worth of outfits.

Japanese-crafted Hinomoto 360° spinner wheels move quietly and smoothly over any surface.

TSA-approved Travel Sentry® lock allows your luggage to be opened, inspected, and relocked without damage.

Carry-On Suitcases

Four efficient options in cabin-friendly sizes.

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Check-In Suitcases

Two expandable sizes for your biggest trips.

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1. How are your prices so low?

Our factory-direct model, in partnership with some of the leading specialty factories in the luggage industry, allows us to use high-quality materials while minimizing waste and cost, so that we can offer our customers the best products at even better prices.

2. How do I decide which carry-on is for me?

We currently offer carry-on suitcases in two sizes—the 20” and 21”—in both our Hard Shell and Expandable models. The smaller 20” size fits 5-7 outfits, while the 21” size fits 6-9 outfits. Both Hard Shell sizes fit most airline guidelines globally (22” x 14” x 9”), although these limitations are always subject to change.

3. Are your carry-ons compatible with overhead storage bins?

Our Carry-On Hard Shell sizes (20” and 21”) fit most airline cabin guidelines globally (22” x 14” x 9”), although these limitations are always subject to change. You can find airline-specific details in our Airline Compatibility Chart on the All About Luggage page.

4. How durable are your suitcases?

All of our suitcases are made of a lightweight, flexible, and durable polycarbonate hard shell designed to withstand impact from handling and exposure to the elements. As with all polycarbonate, however, our luggage will inevitably take on some wear and tear over time, particularly in transit and if you check your bags with an airline.

5. Are your bags water resistant?

All of our suitcases are lined with water-resistant 75D polyester pongee to help protect your belongings from liquids.

6. What’s your return policy on luggage?

As with all of our products, luggage may be returned for a full refund or exchange within 365 days of the purchase date, as long as items are new, unused, and in original packaging. Please note that this return policy will be voided if your suitcase has been used in transit. Feel free to pack it up and roll it around your home to get a feel for it, but unfortunately, we cannot accept returns on pre-used or damaged suitcases that are in unsaleable condition.

7. Does the luggage have a warranty?

We stand by the quality of our Quince products. If you believe you have received a damaged or defective item, please reach out to us at

8. Do your suitcases nest inside each other?

All of our Hard Shell and Expandable Carry-On models (20” and 21”) nest perfectly inside of our Check-In models (24” and 27”) to maximize storage space.

9. How do I care for my luggage?

To clean your hard shell suitcase, wipe with a soft, damp cloth, warm water, and mild soap. To help remove any scuff marks that don’t come off with water and soap, scrub gently with the provided anti-scuff sponge.

10. How can I protect my luggage from damage?

As you travel, your luggage will inevitably take on some normal wear and tear. To help ensure the longevity of your suitcase, we also recommend regular care. When your luggage isn’t in use, we suggest storing it in its included dust bag to prevent it from accumulating dirt and dust.

10. How do I set my TSA approved locks?

Our Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without any damage. For more information, visit All of our suitcases come with an instruction manual on how to set your TSA-approved Travel Sentry® combination lock. You can find details below: Step 1: Start from 0-0-0 and use a pointed object like a pen or a letter opener to hold down the reset button, which can be found below the scroll numbers. Step 2: While pressing the reset button, scroll the numbers to your ideal combination. Step 3: Slide the latch to the right and wait for the reset button to pop back into place, locking your combo. Step 4: Write down the combination, save it on your phone, or email it to yourself so that you can find it if you forget it. Please note that once you’ve set your lock combination on your luggage from its original 0-0-0 setting, there is no way for us to know what your personal combination is.

12. Are your luggage products sustainable?

We partner with factories who have a commitment to responsible production and are BSCI and GRS certified. This means paying workers fairly and doing their best to produce in a way that reduces damage to the environment.

“The carry-on doesn’t skimp in terms of aesthetics. The suitcase reminded me of other premium bags I’ve handled, but at a fraction of the price.”

“We love Quince, the direct-to-consumer luxury brand, and the hard-shell carry-on is a fraction of the price of its competitors.”

“For $129, you get a polycarbonate suitcase with Japanese-crafted wheels and an internal compression system. A steal, if you ask me.”