Quince
Account
Wishlist
CA
Language
flag_img
You are shopping on Quince Canada
Everyday Steals
$70 Cashmere
hero-image
hero-image

FAQ

contact us

How can I track my order?

How can I find my order?

Why isn’t my order showing in my account?

Do you ship everywhere in Canada?

How long does shipping take?

Are your prices in Canadian dollars, and are duties included?

How much does shipping cost?

Where does my order ship from?

How can I edit or cancel my order?

How do I change my shipping address?

I received a notification that my order has been delivered, but I haven't received it!

Do you ship internationally?

What's your return policy?

What's the refund process?

How do I start a return?

How do exchanges work?

How can I use store credit?

How long does it take for my return to process?

Do you offer gift returns?

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

Are your products covered by a warranty?

How do I participate in Referrals & Rewards?

Where can I find my referral link?

How can I earn points?

How do I check my points balance?

How do I redeem my points?

A friend used my referral link, but the points aren't showing up in my account.

How long do I have to use my points?

I forgot to use a discount code, can it still be applied?

I'm interested in working with Quince or promoting Quince products on my platform. How do I get in touch?

Where can I find help with a gift card?

What happened to Last Brand?

Any other questions?