You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

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100% Merino Wool All-Season Short Sleeve Base Layer Tee

100% Merino Wool All-Season Long Sleeve Base Layer Tee

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100% Merino Wool Cold Weather Base Layer Crew

100% Merino Wool Cold Weather Base Layer Bottoms

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6. Do you offer free returns & exchanges?

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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Lightweight Cotton Cashmere Link-Stitch Dolman Sweater $55.00

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Mongolian Cashmere Full-Zip Hoodie $150.00

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Organic Airy Gauze Duvet Cover Set $200.00

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Black 100% Merino Wool All-Season Short Sleeve Base Layer Tee

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Green 100% Merino Wool All-Season Short Sleeve Base Layer Tee

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Charcoal 100% Merino Wool All-Season Long Sleeve Base Layer Tee

Black 100% Merino Wool All-Season Long Sleeve Base Layer Tee

Navy 100% Merino Wool All-Season V-Neck Base Layer Tee

Green 100% Merino Wool All-Season Long Sleeve Base Layer Tee

Heather Grey 100% Merino Wool All-Season V-Neck Base Layer Tee

Heather Teal 100% Merino Wool Cold Weather Base Layer Bottoms