You may notice multiple pending charges and reversals because wine is processed by our licensed retail partner. Rest assured, these are temporary, and you will be charged the correct amount.

Il est possible que vous constatiez plusieurs débits et annulations en attente, car le vin est traité par notre partenaire distributeur agréé. Soyez sans crainte, ce sont des situations temporaires et le montant exact vous sera facturé.

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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100% Organic Cotton Poplin Boat Neck Maxi Dress $64.00

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Performance Tech Cargo Mid-Rise Pants $54.00

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Lightweight Cotton Cashmere Link-Stitch Dolman Sweater $39.90

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Pets

Navy/Red/Black 100% Cotton Pet Bandana (3-pack)

Brown Rolled Italian Leather Dog Collar

Dark Green 100% Cotton-Wrapped Nylon Dog Collar Walk Kit

Navy 100% Cotton-Wrapped Nylon Dog Collar

Deep Orchid Purple Mongolian Cashmere Cable Knit Dog Sweater

Ruby 100% Cotton-Wrapped Nylon Dog Harness

Black Waterproof Dog Puffer Jacket

Everglade Green Dog Collar Walk Kit

Brown Italian Leather Dog Collar Walk Kit

Dark Green 100% Cotton-Wrapped Nylon Dog Harness Walk Kit

Black Neoprene Double Panel Dog Harness

Lavender Flex-Poly Dog Collar

Brown Rolled Italian Leather Dog Leash

Lavender Flex-Poly Dog Leash

Brown Italian Leather Dog Harness Walk Kit

Brown Italian Leather Dog Waste Bag Holder

Brown Italian Leather Dog Harness

Navy Dog Harness Walk Kit

Black Pet Travel Carrier