Orders & Shipping 

Returns & Exchanges

Referral, Rewards, & Discounts

Affiliates

Affiliates, Influencers, & Marketing

Other

FAQ page

Rectangle 223

S--009 - B-30525 1200x-1 1

Have a question? We're here to help. See responses to our most common questions. If you can't find the answer you're looking for, just let us know!

FAQ | Quince

GOT IT

Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

Preorder Modal

Referral Popup Desktop

Referral Popup Mobile

Standard message

Vday MTO shipping - Desktop

Vday MTO shipping - Mobile

Cart Banner - Default

All New arrivals

New arrivals - all

New Arrivals

All best sellers

Best Sellers - All

Best Sellers

Our mission is simple: travel the world’s factories finding the nicest things, for the lowest prices. Join our mailing list if you want to hear when we find them.

Best Sellers - Men's Clothing & Accessories

Women's Best Sellers

Men's Best Sellers

Home Best Sellers

Baby & Kids Best Sellers

All - Best Seller

Vday 2026 gift guide app bubble

VALENTINE'S DAY GIFT GUIDE 2026

Valentine's Day Gift Guide

ewappbubble

Styled By Erin Walsh CLP

Styled by Erin Walsh

Styled by Erin Walsh | Quince

coldweathershop

Cold Weather Shop - Dept Landing

Shop All

Cold Weather Apparel & Accessories for Women, Men & Kids

Women

Baby & Kids

Cold Weather Shop - All

Cold Weather Shop

17L3Cashmere

All - Cashmere

Cashmere Clothing & Accessories

Shop Quince's collection of cashmere sweaters, sweatshirts, sweatpants, dresses, scarves, gloves & more. All made from 100% Grade A Mongolian cashmere. Starting at just $25. Save 50-75% vs. leading luxury brands. 

Cashmere Sweaters, Accessories & More for Everyone

Shop All Cashmere

Cashmere

womens workwear collection app bubble

Workwear Edit - Women

The Workwear Edit

Women's Workwear Collection

Workwear Collection

Product

Quince

Customer service

Quince Business

Facebook white icon

Instagram white icon

tiktok-xxl

Your Privacy Policy

White

Valentine's Day

vday gifts for her app bubble

Gift collection page - Women (gifts/women) - 2026

Gifts For Her

Shop Quince's collection of women's cashmere sweaters, sweatshirts, sweatpants, dresses, scarves, gloves & more. All made from 100% Grade A Mongolian cashmere. Starting at just $25. Save 50-75% vs. leading luxury brands. 

Women's Gifts Cashmere Clothing, Sweaters & More

Gifts for women

vday gifts for him app bubble

Gift collection page - Men (gifts/men) - 2026

Gifts For Him

Shop Quince's collection of men's cashmere sweaters, sweatshirts, sweatpants, scarves, gloves & more. All made from 100% Grade A Mongolian cashmere. Starting at just $25. Save 50-75% vs. leading luxury brands. 

Men's Gifts Cashmere Clothing, Sweaters & More

gifts for men

vday colors we love app bubble

Colors We Love

Colors We Love | Quince

Valentine's nav - Colors We Love

vday kitchen & dining app bubble

VALENTINE’S DAY - For going out - 2026

For Going Out

For going out | Valentine's Day

Valentine's Nav - For Going Out

vday for staying in app bubble

VALENTINE’S DAY For staying in - 2026

For Staying In

For staying in | Valentine's Day

Valentine's nav - For Staying In

gifts $50 & under app bubble

Gifts $50 & Under - 2026

Gifts $50 & Under

Gifts Under $50

$50 & Under

$75 & Under app bubble

Gifts $75 & Under - 2026

Gifts $75 & Under

Gifts Under $75

$75 & Under

vday gift cards app bubble

Men - E-Gift Card

Gift Card

E-Gift Card

Gift Cards

Ellipse 5378

Shop all gifts - 2026

The Gift Shop

Gifts Cashmere Clothing, Sweaters & More

All Gifts

Cantaloupe

Spotlight #1 Desktop

Spotlight #1 Mobile

Spotlight #2 Desktop

Spotlight #2 Mobile

More Ways To Gift

Featured

Top Gifts

Gifts By Recipient

Everyday Steals

$50 Cashmere

New arrivals

3rd Product Spotlight Image (Desktop)

3rd Product Spotlight Image (Mobile)

1st Product Spotlight Image (Desktop)

1st Product Spotlight Image (Mobile)

Italian Leather Ballet Block Heel Pump $90.00

2nd Product Spotlight (Desktop)

2nd Product Spotlight Image (Mobile)

Organic Stretch Corduroy 5-Pocket Pants $60.00

1st Product Spotlight (Desktop) 

1st Product Spotlight (Mobile)

Mongolian Cashmere Oversized Crewneck Sweater $119.90

best sellers spotlight image #2 (Desktop)

best sellers spotlight image #2 (mobile)

Responsible Down Long Puffer Jacket $200.00

3rd Product Spotlight (Desktop)

3rd Product Spotlight (Mobile)

16L3New Arrivals

New Arrivals - Women

Liquid-soft, sustainable, 100% silk. Last year we travelled the length and breadth of China to discover the best Silk factory there is. We’d love to introduce you…

Women - New Arrivals

15L3Best Sellers

Best Sellers - Women

Best Sellers - Women's Clothing & Accessories

Women - Best Sellers

cold weather shop women app bubble

Cold Weather Shop - Women

Cold Weather Apparel & Accessories for Women

Women - Cashmere

Women's Cashmere

Women's Cashmere Sweaters and Clothing

Women - cashmere

18L3Silk

Women - Silk

Silk

Available at radically low prices. Shop Quince's collection of premium, washable silk camisoles, tanks, blouses, dresses, skirts, tees and more. Because you deserve it.

FAQ

How can I track my order?

How can I edit or cancel my order?

How do I change my shipping address?

I received a notification that my order has been delivered, but I haven't received it!

How long does shipping take?

How much does shipping cost?

Where does my order ship from?

Do you ship internationally?

What's your return policy?

How do I start a return?

How do exchanges work?

How long does it take for my return to process?

Do you offer gift returns?

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

How can I use store credit?

Are your products covered by a warranty?

How do I participate in Referrals & Rewards?

Where can I find my referral link?

How can I earn points?

How do I check my points balance?

How do I redeem my points?

A friend used my referral link, but the points aren't showing up in my account.

How long do I have to use my points?

I forgot to use a discount code, can it still be applied?

I'm interested in becoming an affiliate for Quince or promoting Quince products on my platform. How do I get in touch?

Where can I find help with a gift card?

What happened to Last Brand?

Any other questions?