Measure the pathway to your home, including hallways, doorways, elevators, and stairs, to ensure the delivery goes smoothly. If your building requires an elevator reservation, make sure to book it in advance.

Our white glove carrier will contact you to schedule the delivery and provide a convenient 4-hour time window. If the date initially provided to you is not convenient, you will be able to request an alternate date and time for delivery.

Yes. On delivery day, you’ll receive a call about 30 minutes before the team arrives.

Our team will treat your home with care and wear booties or remove shoes if requested. They will assemble the furniture (if needed) and place your item exactly where you’d like it. Each delivery is allotted about 50 minutes, so there’s no rush. The white glove team is not authorized to move any non-Quince furniture items so be sure to clear anything ahead of time.

Inspect your product carefully to make sure it meets your expectations. If you notice any issues, note them on the proof of delivery form.

We focus on every detail—professional setup, careful handling, and respectful service—so you can simply relax and enjoy your new piece.

Yes. After your delivery, you’ll receive a short survey to share your feedback and help us continue improving your experience. We also encourage you to leave a product review on the site to let us know how you like it.