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True Botanicals at Quince

Chebula Active Serum by True Botanicals

Chebula Multi-Corrective Eye Patches by True Botanicals

Ginger Turmeric Cleansing Balm by True Botanicals

Renew Pure Radiance Face Oil by True Botanicals 

Renew Nutrient Mist by True Botanicals

A True Transformation Kit by True Botanicals ($136 Value)

Phyto-Retinol Advanced Clinical Cream by True Botanicals

Pure Radiance Body Butter by True Botanicals

Pure Radiance Sugar Scrub by True Botanicals

1. What is True Botanicals known for?

2. Are True Botanicals products cruelty-free and free from harmful ingredients? 

3. What are the Quince beauty standards?

4. What is Quince’s store credit program?

5. How can I see my Quince credit and what can I use it on?

6. How do you curate the branded products available on your site?

7. Why do you only offer select brands?

8. Are the branded products authentic?

9. Where is your company located?

10. Do you have a store that I can visit?

11. Do you offer free returns & exchanges?

12. What if I have more questions?

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Preorders

Preorder allows you to purchase a product that will soon be in stock. This ensures you receive  the product as soon as it’s available, instead of being added to the waitlist. 

What does preorder mean?

For products that are available for preorder, you will see the Preorder button instead of the Add to Cart button on the detail page. You can begin by clicking on the Preorder button to add the item to your cart.

How do I preorder?

Preorders will take slightly longer to arrive than products that are in stock. Different products have different lead times. Each product detail page indicates the estimated shipping date, and you will see the estimated delivery date during checkout.

When will my preorder item arrive?

Similar to any other shipment, you will be notified via email when your preorder has shipped. You will also see a corresponding update on the Shipment Tracking page.

How will I know when my pre-order item has shipped?

You pay for the preorder item at the time it’s placed, just like any other purchase on Quince.

When do I pay for my preorder item?

Our standard cancellation policy applies to pre-orders as well. Once you place an order, you have a 15-minute window to make changes or cancel. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.

Can I cancel a preorder?

Once you place a preorder, you have a 15-minute window to make changes or cancel.

Can I modify a preorder?

Our standard policy applies.

Can I change my delivery address?

Our standard return policy applies.

Can I return a preordered item?

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