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Carry-On Suitcases

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ALL YOUR QUESTIONS, ANSWERED

What is the difference between polycarbonate and ABS luggage shells?

Polycarbonate flexes. ABS cracks. That's the short version, and it matters because checked-bag handling is brutal. Polycarbonate absorbs impact and rebounds to shape; ABS is heavier, more rigid, and fractures along the corners. Quince uses virgin Makrolon polycarbonate, paired with Hinomoto silent-running spinner wheels and YKK zippers.

What materials are Quince suitcases made from?

Virgin Makrolon polycarbonate. It's the shell material specialty luggage brands use because it absorbs impact and flexes back to shape instead of cracking. The hardware matches: YKK zippers (the global standard for travel-grade zip durability), aircraft-grade aluminum telescopic handles, and Hinomoto silent-running spinner wheels.

Will the carry-on fit in airline overhead bins?

Yes. The Carry-On Suitcase measures 22x14x9 and fits overhead bins on Delta, United, American, JetBlue, Southwest, and most international carriers. The Expandable Carry-On measures 21x14.5x9.5 collapsed, which also complies with standard domestic limits.

How does Quince luggage compare to other premium direct-to-consumer luggage brands?

Shared component baseline: virgin polycarbonate shells, 360° spinner wheels, TSA Travel Sentry® locks, YKK zippers. The difference sits in the price. Quince runs a direct-to-consumer model that prices polycarbonate carry-ons well below typical specialty-brand retail for the equivalent build. Return window: 365 days from order date, longer than most luggage brand policies.

What is the luggage warranty and return policy?

Yes, we accept returns for 365 days from your order date when items are in original condition with tags attached. Return shipping is free in the US. If something goes wrong with the suitcase, the customer service team handles it directly. The Limited Lifetime Warranty covers manufacturer defects in materials and craftsmanship (wheels, handles, zippers, shell) for the reasonable lifetime of the bag.

Do the suitcases have a TSA-approved lock?

Every hard-shell suitcase includes a built-in TSA-approved combination lock. TSA agents can open it with a master key during screening, which means your belongings stay secure and the lock stays intact.

What's included inside the suitcase?

Interior compression panels, a removable laundry bag (genuinely useful for separating worn clothes on return trips), zippered dividers, and a multi-level telescopic handle. The Expandable models add a zippered expansion panel for up to 2 of extra depth.

What brand makes the wheels and zippers on Quince luggage?

Two name brands you'd recognize. Hinomoto makes the silent-running spinner wheels (the same supplier most premium luggage uses). YKK makes the zippers, the global standard for travel-grade zip durability. Quince surfaces these components transparently because they're a primary differentiator: factory-direct pricing on the same parts specialty brands ship.

What is the lightest Quince hard-shell carry-on?

At 6.7 lbs empty, the standard polycarbonate Carry-On is the lightest hard-shell in the Quince luggage line. The aluminum carry-on is heavier at 9.2 lbs, and checked-size hard-shells are heavier still. Lighter helps you stay under the 22-lb (10-kg) international airline carry-on weight cap, leaving more of that allowance for packing.