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ALL YOUR QUESTIONS, ANSWERED
Why is Quince less expensive than other home brands at similar quality?
Why is Quince less expensive than other home brands at similar quality?
Quince ships direct from the factories that produce for established home brands and skips the wholesale-to-retail chain. For comparable construction — kiln-dried hardwood frames, OEKO-TEX-certified linen, full-grain leather — the price reflects the manufacturing cost plus a single margin, not the markups that build up across a multi-step distribution chain.
What's the return policy across home items?
What's the return policy across home items?
365 days from order date on almost everything. Free returns on most categories. Rugs are subject to a $35 restocking fee due to storage and handling cost. Furniture returns require a scheduled white-glove pickup and run the full 365 days the same way.
Where are Quince home products made?
Where are Quince home products made?
Each style lists its origin under "made in." Linen is woven in European mills. Furniture is sourced from kiln-dried hardwood factories in Vietnam and Indonesia. Cookware is produced in Italy and Portugal. The "made in" line is on every style — there's no marketing-grade ambiguity.
What quality should I expect compared to higher-end home brands?
What quality should I expect compared to higher-end home brands?
Construction-tier specifications match what higher-end home brands use: kiln-dried hardwood, OEKO-TEX-certified linen, full-grain leather, multi-ply cookware with proper cladding. The materials and craft don't compromise — the savings come from the direct-from-factory model and the absence of marketing, store overhead, and wholesale margin layered on top.
How do I compare a Quince item against a higher-end equivalent?
How do I compare a Quince item against a higher-end equivalent?
Every Quince style publishes construction details, materials, and origin. For furniture, compare the frame material, joinery, and fabric spec. For linen, compare weight in gsm, weave, and pre-wash status. For cookware, compare ply count and cladding. If the specs match and the price doesn't, that's the gap Quince closes.
What's covered by warranty vs. expected wear?
What's covered by warranty vs. expected wear?
Warranty coverage varies by category — furniture frames and cookware cladding carry the longest windows; bedding and home textiles are covered against manufacturer defects within the first year. Each style names the specific warranty for that piece. Patina on leather, color softening from washing, and gradual wear from daily use isn't a defect — it's expected aging on quality materials, not something the warranty covers.